FAQ
Who is Moola?
Moola is a collective of passionate individuals from around the globe, united by the mission to create an innovative decentralized finance (DeFi) ecosystem on the Berachain network. Legally, “Moola” refers to Moola Inc., along with its subsidiaries, affiliates, employees, officers, and agents (collectively referred to as “Moola,” “Company,” “we,” or “us”). We leverage Web3 technology to deliver staking, governance, and liquidity solutions to a global community.
Who Are Moola’s Users?
We consider anyone who accesses the Moola Platform, uses our products or services, or becomes an official client to be a user. Whether you’re an investor staking $MOOLA , a participant in liquidity provision, or simply exploring the platform, we respect your privacy without distinction.
How Do Users Interact with Moola?
User interaction with Moola refers to the use of the Platform, including staking $MOOLA , participating in DAO governance, or accessing features such as restaking and gamification.
What is the Moola Platform?
The “Platform” encompasses the official Moola website (moola.finance – hypothetical), applications, products, and services (Public or Premium) provided by Moola Inc., as well as any other websites or services where this Privacy Policy is linked or referenced. Built on Berachain, the Platform leverages $MOOLA , BERA, and HONEY tokens.
What Are Public Services?
Public Services are free, permissionless features, such as basic $MOOLA staking infrastructure on Berachain. These require no registration, meaning we collect minimal information—primarily temporary technical data—to provide these services.
What Are Premium Services?
Premium Services are paid offerings, such as advanced staking with restaking or participation in the $MOOLA /BERA liquidity pool. Subscribing to Premium Services involves a separate agreement, requiring us to collect specific information to process payments, communicate with you, fulfill our contractual obligations, and support your use of these paid services.
What is Personal Information?
“Personal Information” refers to data that identifies, relates to, or describes, directly or indirectly, an individual or household. This Privacy Policy applies to Personal Information we collect through:
The Moola Platform.
Emails, text messages, or other electronic communications between you and us.
Applications downloaded from the Platform. It does not apply to Personal Information collected:
Offline or through means outside the Platform.
By third parties via applications or content linked from the Platform.
What Information Do We Collect?
Non-Technical Information You Provide
Depending on whether you use Public or Premium Services, you may provide:
Email address or organization name.
Information from forms on the Platform (e.g., registration, issue reporting).
Records and copies of correspondence you send us.
Payment information for Premium Services (e.g., blockchain wallet address).
Technical Information Collected from All Users
We collect technical data (potentially associable with devices, termed “Ephemeral Activity Data”):
IP address (used to infer general location, e.g., city, anonymously).
Device and system details (e.g., operating system, network info).
Transaction data on the Platform (e.g., API keys).
Usage activity (e.g., how you interact with the Platform).
How Do We Use Your Information?
We use your information to:
Present the Platform and $MLP products/services.
Enhance the Platform using Ephemeral Activity Data (e.g., optimize latency, analyze anonymous traffic, prevent DDoS attacks).
Fulfill contractual obligations (e.g., payments, notify changes).
For other purposes with your explicit consent.
Can You Edit Your Information?
Yes, you can:
Email requests to: privacy@moola.finance.
Log in to review/update your profile on the website.
Request access, correction, or deletion of Personal Information (account deletion may be required). We may decline changes if they violate legal requirements or compromise data accuracy.
Is Your Data Secure?
We strive to keep it safe:
Data is stored on secure servers behind firewalls.
Measures protect against loss and unauthorized access. However, you are responsible for securing your password and private data. We urge caution when sharing such information.
Can We Disclose Your Information?
We may disclose Personal Information:
To fulfill the purpose you provided it for.
With your consent.
To comply with court orders, laws, or protect Moola’s rights.
In connection with a company sale or asset transfer.
Ephemeral Activity Data
How We Handle It
We do not link Ephemeral Activity Data to track you. It is anonymized upon receipt.
Retention Policy
Ephemeral Activity Data is automatically deleted within 30 days unless retention is notified as necessary.
Changes to the Privacy Policy
We will notify you via email of significant changes to how we use Personal Information. Please keep your email updated and periodically review this page.
Last updated
